Experienced Customer Onboarding Success Team Leader for Hospitality Industry - blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about creating growth for our clients, employees, and community. With over 35 years of experience in generating revenue for innovative tech companies worldwide, we have established ourselves as a leader in outsourced B2B demand, sales, customer success, and revenue operations solutions. Our commitment to cultivating career advancements for our people and supporting them through mentorship, leadership, and career-development programs has earned us a reputation as a top employer in our industry. As a proud member of the blithequark team, you will be part of a global community that values innovation, success, and community involvement.

About the Customer Onboarding & Success Team Leader Role

We are seeking an exceptional Customer Onboarding & Success Team Leader to join our team at blithequark. As a leader, motivator, and inspirer, you will be responsible for managing, coaching, and mentoring a team of customer-focused professionals to reach targets and KPIs aligned with the expectations of our client and blithequark. If you are passionate about the hospitality industry and have a successful background in account management, sales, customer support, customer success, or client relations, we would love to hear from you.

Key Responsibilities

• Adherence to daily, weekly, and monthly KPIs to ensure team performance and efficiency
• Create and implement systems and processes that drive efficiency and performance, leveraging your expertise to optimize team outcomes
• Lead, motivate, and inspire team members to achieve exceptional results, fostering a culture of focus, teamwork, and outstanding performance
• Hire and recruit new talent as needed, ensuring that the team has the necessary skills and expertise to meet client demands
• Manage, coach, and mentor a team of sales agents across multiple sales disciplines, providing guidance and support to help them achieve their targets and KPIs
• Maintain a hands-on approach while adjusting to client demands and strategies, ensuring that the team is agile and responsive to changing needs
• Gather a strong understanding of client offerings to enable the team to effectively support clients across differing EMEA territories
• Drive strong thought leadership within a wider sales team, sharing your expertise and insights to help drive sales growth and innovation
• Adhere to team goals as agreed by the client, ensuring that the team is aligned and focused on delivering exceptional results
• Ownership of day-to-day operations in partnership with client contact and Program Manager, ensuring seamless execution and delivery
• Take responsibility for performance discipline, employee scheduling and attendance, time-card approvals, performance evaluations, and associated management functions
• Partner with sales operations, quality assurance, and training departments to ensure that the team has the necessary support and resources to succeed
• Develop and implement personal development plans for reps, helping them to grow and develop their skills and expertise
• Analyze data to identify strategic opportunities and implement data-driven recommendations to drive sales growth, leveraging your analytical skills to inform decision-making
• Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients, ensuring that the team is equipped to handle complex technical issues

Essential Qualifications

• 4+ years of experience in account management, partner support, technical support, customer experience, customer success, or sales, with a proven track record of success in a similar role
• 1+ year as a leader, coach, trainer, or senior rep, with experience in managing and mentoring teams
• Proficiency in CRM software, specifically working with leads and opportunities, with the ability to leverage technology to drive sales growth and efficiency
• Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video, and to communicate complex ideas and concepts in a clear and concise manner
• Strong quantitative skills and the ability to interpret and apply data to drive decision-making, with experience in analyzing data and developing insights to inform business decisions
• Exceptional time management and prioritization abilities, with the ability to work in a fast-paced environment and to manage multiple priorities and deadlines
• Comfort working at both strategic and tactical levels in ambiguous environments, with the ability to adapt to changing circumstances and to navigate complex systems and processes
• Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives, with a focus on delivering exceptional results and achieving long-term goals
• Fluent in English, with excellent written and verbal communication skills, and the ability to communicate effectively with clients and stakeholders
• Fluent in French, Italian, or Spanish a benefit, with the ability to communicate with clients and stakeholders in multiple languages

Preferred Qualifications

• Experience working in the hospitality industry, with a deep understanding of the sector and its unique challenges and opportunities
• Experience with sales operations, quality assurance, and training departments, with a understanding of how to leverage these functions to drive sales growth and efficiency
• Experience with technical integrations with software partners, with the ability to provide adequate support to clients and to navigate complex technical issues
• Strong understanding of client offerings and the ability to enable the team to effectively support clients across differing EMEA territories
• Experience with data analysis and interpretation, with the ability to develop insights and recommendations to drive sales growth and inform business decisions

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with valuable mental and physical well-being benefits, including comprehensive health cover, structured training and career development opportunities, education reimbursement, and paid birthday leave. We also offer a range of perks and benefits, including child/dependent care reimbursement, personal hardship loan program, mental health and 24/7 employee assistance program, bike to work scheme, and top-performer and tenure awards.

Work Environment and Company Culture

Our exceptional team is the cornerstone of blithequark's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. Our six core values - innovation, customer focus, teamwork, integrity, accountability, and community involvement - are at the heart of everything we do, and we are committed to creating a work environment that is inclusive, supportive, and empowering. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

Compensation, Perks, and Benefits

The pay for this position is a basic salary per annum of €48,000, with an additional variable bonus component of €12,000 per annum. We also offer a range of perks and benefits, including comprehensive health cover, structured training and career development opportunities, education reimbursement, and paid birthday leave. Our recruiter will provide more detailed information during the interview process.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Customer Onboarding Success Team Leader role at blithequark. With your passion for the hospitality industry and your experience in account management, sales, customer support, customer success, or client relations, you will be an excellent fit for our team. Don't miss this opportunity to join a global community that values innovation, success, and community involvement. Apply now and take the first step towards an exciting and rewarding career at blithequark.