**Experienced Work from Home Customer Service Coordinator – CX Solutions at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a remote work environment and enjoy the flexibility that comes with it? Look no further than this exciting opportunity to join blithequark's Customer Service team as a Work from Home Customer Service Coordinator – CX Solutions. At blithequark, we're more than just a bank – we're a community of innovators, thinkers, and problem-solvers who are changing the face of banking for good. Our Customer Care team is at the heart of this mission, providing compassionate and effective solutions to our customers' needs. As a Work from Home Customer Service Coordinator – CX Solutions, you'll be an integral part of this team, working from the comfort of your own home to deliver exceptional customer experiences. **More Than Just a Job – A Career with blithequark** At blithequark, we believe in investing in our people and providing them with the tools and training they need to succeed. Our comprehensive training programs are designed to help you develop the skills and knowledge you need to excel in your role and beyond. With a strong focus on customer service, communication, and problem-solving, you'll be empowered to make a real difference in the lives of our customers. **Key Responsibilities:** * Provide exceptional customer service to our customers via phone, email, and chat * Resolve customer complaints and issues in a timely and effective manner * Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers * Collaborate with internal teams to resolve complex customer issues and improve overall customer experience * Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and average handle time * Stay up-to-date with industry trends and best practices in customer service and experience **Essential Qualifications:** * High school diploma or equivalent certification * At least 1 year of customer service experience * Strong communication and interpersonal skills * Ability to work independently in a remote environment * Reliable private internet connection with a minimum speed of 5Mbps (10+ Mbps preferred) * Secure home office environment with minimal background noise and distractions * Ability to work a flexible schedule, including evenings and weekends **Preferred Qualifications:** * Experience working in a customer-facing role in a call center or similar environment * Knowledge of customer service software and systems * Experience with conflict resolution and de-escalation techniques * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently in a remote environment * Reliable and punctual with a strong attendance record * Ability to adapt to changing priorities and deadlines * Strong customer service skills, including empathy and active listening * Ability to work effectively in a team environment **Career Growth Opportunities and Learning Benefits:** * Comprehensive training programs to help you develop the skills and knowledge you need to succeed * Opportunities for career advancement and professional growth * Access to industry-leading technology and tools to help you deliver exceptional customer experiences * Collaborative and supportive work environment with a focus on teamwork and communication * Flexible scheduling and work-life balance to help you achieve your goals and priorities **Work Environment and Company Culture:** * Work from home in a comfortable and secure environment * Collaborative and supportive team environment with a focus on teamwork and communication * Flexible scheduling and work-life balance to help you achieve your goals and priorities * Opportunities for professional growth and development * Comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as flexible spending account and 401(k) plan **Compensation and Perks:** * Competitive hourly rate of $21 per hour * Comprehensive benefits package, including medical, dental, vision, and prescription coverage, as well as flexible spending account and 401(k) plan * Flexible scheduling and work-life balance to help you achieve your goals and priorities * Opportunities for professional growth and development * Collaborative and supportive team environment with a focus on teamwork and communication **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join blithequark's Customer Service team as a Work from Home Customer Service Coordinator – CX Solutions. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Apply for this job