Customer Service Representative-Remote
Work Remotely We are PBD Worldwide, the leader in fulfillment and distribution services for eCommerce companies, retailers, associations, and faith-based organizations. We provide customer order fulfillment solutions to B2C and B2B clients that enables growth and streamline operations. Since 1976, we have made it our goal to be viewed as a trusted 3PL partner to our clients, acting as... consultants and sharing best practices in order to help them achieve success through reducing costs, increasing operational efficiency and enhancing their customer experience. Voted, several years running, a Top 3PL Provider, Top Workplace, National Best and Brightest Company, we look forward to you joining our TEAM! PBD Worldwide is currently seeking experienced and highly skilled Customer Service Representatives to deliver Superior Service Every Time! The key responsibilities for a Customer Service Representative are as follows: Processes Client eMail, chat, faxes, and lockbox with accuracy and adherence to process (i.e. FIFO) Specialty Orders and Process Handling Client chat support Customer Service phone support Maintain a positive, empathetic, and professional attitude while delivering superior customer service via phone, email, and chat Provide accurate and timely product and service information Provide prompt and accurate order completion Prompt completion of account correspondence (eMail, chat, fax, etc.) Other duties as assigned Requirements: High School Diploma or equivalent Previous inbound call center experience Problem solving skills Excellent computer, typing and 10-key skills Excellent communication and listening skills Benefits: 401(k) Medical, Dental & Vision insurance Company paid Life insurance and Long Term Disability Voluntary Life, Short Term Disability, Critical Illness, Hospital Indemnity and Accident Flexible Spending Account Health Savings Account Employee Assistance Paid Time Off, Floating Holiday, Wellness Day & Volunteer Day
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