Entry Level Customer Success Manager (CSM)
Our Entry Level Customer Success Managers are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.
Upon joining our goal-driven, energetic team, the Entry Level Customer Success Manager will receive two weeks of intensive hands-on training to become a resident expert in
The products and services available
Albuquerque market demographics
Consultative sales techniques
Account activation, delivery methods, and installation details
Proper compliance procedures and handling of confidential customer information
And more!
The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.
As our Entry Level Customer Success Manager, you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Entry Level Customer Success Manager must be hospitable, professional, understanding, and active listeners. You will also
Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines
Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc
Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets
Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client
You will be successful if you
Have at least 1-2 years of experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills
Take pride in your achievements. You always give 100% and embrace challenges with open arms. Dont worry, our team will be there if you need help
Have a sense of humor. Lets face it. In this day and age, we should all try to laugh a little more and enjoy the moment
Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events
Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees
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