Virtual Observer - Tele-Sitters - Full Time - Nights

The virtual observer works under the direction of a professional licensed nurse and provides in the continual observation of assigned patients to meet their safety needs. The first line of action is to verbally redirect the patient from engaging in at risk behaviors. Summons the nursing staff if the patient requires assistance.

ACCOUNTABILITIES
• All duties listed below are essential unless noted otherwise*

1. Functions as an active, cooperative member of the health care team conducting self in accordance with hospital safety policy, maintaining confidentiality of all information about patients. Consistently follows customer service standards while maintaining a cooperative team relationship with staff.

2. Observes and communicates all patient(s) changes or family concerns in safety needs, behavior, and activity to the appropriate licensed personnel. Shares pertinent information and behaviors with oncoming monitor staff to provide continuity of care.

3. Maintains visual contact with assigned patients at all times and responds to patient requests as able and refers others to the appropriate nurse. Coordinates breaks with the healthcare team to assure that continual observation is maintained. Never leave monitor station unattended.

4. Capable of continuous monitoring of assigned patients on one screen at one time and remains alert at all times while on duty. Ability to prioritize simultaneous situations.

5. Ability to communicate with hospital staff and respond quickly to patient behavioral changes. Identify patient care needs or emergency situations and notify appropriate personnel immediately to mitigate potential safety hazards.

6. Maintain appropriate documentation as required.

7. Ability to communicate effectively with patients using a microphone and headset, 2-way audio device.

8. Basic computer operation skills including, but not limited to Microsoft Windows experience. Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software.

9. Demonstrates a safe work practices and attitude.

10. All other duties as assigned. Including but not limited to cross-training to subsequent roles within the ProMedica system.

REQUIRED QUALIFICATIONS

Education: High school diploma or equivalent.

Skills: Must have basic math skills, read, and write, understand directions, communicate, and respond to inquiries; requires effective interpersonal skills while maintaining a professional manner. Ability to carry out verbal instructions. Must have basic computer operations skills including Microsoft Windows. Must have observation, interpersonal, and verbal communication skills necessary to work productively with patients, families, and health care personnel.

Years of Experience: N/A

License: N/A

Certification: N/A

PREFERRED QUALIFICATIONS

Education: N/A

Skills: Previous experience in a clinical or hospital environment

Years of Experience: Previous direct patient care experience

License: N/A

Certification: Certified Nursing Assistant

WORKING CONDITIONS

Personal Protective Equipment: Practices universal/standard precautions while monitoring patient(s) per policy.

Physical Demands:

1. Prolonged periods of sitting/standing at a workstation and monitoring computer screens 2. Wears headset at all times and verbally redirects patient using the digital 2-way audio feature.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]

Equal Opportunity Employer/Drug-Free Workplace

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