Mortgage Lender Branch Manager in San Jose CA
The Branch Manager is responsible for setting up and managing the overall performance of a mortgage branch. This includes hiring and coaching a team of loan officers and staff and overseeing day-to-day operations. The Branch Manager ensures compliance with all regulatory requirements, drives business development, and maintains high standards of customer service.
Key Responsibilities:
Branch Leadership & Management:
Recruit, hire, and onboard new loan officers and support staff. Lead, supervise, and motivate a team of loan officers
Provide ongoing training and professional development opportunities for all branch staff.
Manage branch operations to ensure all activities meet organizational goals for growth, customer satisfaction, and profitability.
Monitor and manage branch performance against key performance indicators (KPIs).
Business Development & Sales:
Develop and implement strategies to attract new customers, expand market share, and increase branch revenue.
Establish and maintain relationships with real estate agents, financial advisors, builders, and other referral sources.
Ensure loan officers meet or exceed sales targets, providing support and guidance as needed.
Compliance & Risk Management:
Ensure the branch adheres to all relevant federal, state, and local regulations, including the Dodd-Frank Act, RESPA, and HMDA.
Stay up-to-date on regulatory changes and ensure the branch operates in full compliance.
Reporting & Communication:
Prepare and deliver regular reports to upper management on branch performance, goals, and forecasts.
Communicate business strategies and objectives to staff and ensure alignment across the team.
Qualifications:
Education & Experience:
Bachelors degree in Business, Finance, Economics, or a related field (preferred).
Minimum of 3 years of experience in mortgage lending.
In-depth knowledge of mortgage lending products including Non-QM loans, underwriting, and regulatory requirements.
Familiarity with federal and state lending regulations, including the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), and other relevant laws.
Experience with Encompass as loan origination systems (LOS) and customer relationship management (CRM) software.
Skills & Competencies:
Strong leadership and team management skills.
Excellent communication, interpersonal, and customer service skills.
Licenses/Certifications:
Licensed Mortgage Loan Originator (MLO) (required).
Compensation:
Base salary with performance-based commissions.
Benefits typically include healthcare, paid time off and other perks.
Job Type: Full-time
Pay: $60,000.00 - $150,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Application Question(s):
Please share the NMLS #
Experience:
Encompass as LOS: 1 year (Required)
Loan origination: 3 years (Required)
License/Certification:
NMLS (Required)
Work Location: In person
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