Part Time PA 211 Resource & Referral Specialist

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United Way of Lancaster is looking for a Part-Time Resource & Referral Specialist to join our PA 211 East team, located in Lancaster, PA. United Way for nearly 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you.

The Resource & Referral Specialist Position is responsible for providing information, referral and prescreening for County specific programs. Exceptional customer service and accurate data recording is essential in this position, while acting in accordance with our values, vision, and mission. This position is part-time and fully remote but must be in the office for the 90-day introductory period for training. Must be flexible with the scheduled hours. Average hours are 20-25 hours per week.

Responsibilities:

• Answering inbound phone calls in a timely manner.
• Assessing caller needs and facilitating appropriate referrals for families and individuals

seeking health and human service information, including evaluating client eligibility using pre-determined screening criteria for a variety of specialized contracts

• Accessing the 211 database for resources and appropriately refer callers.
• Demonstrate proficiency in using call center software, computer hardware and

telephone equipment
• Proficient in use of Text and Chat
• Provide information, referral and prescreening for callers from specific counties within

the PA 211 East region who may be facing loss of their primary residence due to eviction.

Qualifications:

• High School Diploma or GED
• Work experience in health and human services field a plus
• Bilingual in Spanish and English a plus
• A Valid Driver’s License is required
• Clearances are required with relevance to the position
• Excellent communication and listening skills, empathetic and calm attitude
• Ability to work in a fast-paced call center

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This is a part-time hourly, non-exempt position.

The pay range for this position is $18/hour to $21/hour

Please send your resume to [email protected]. No phone calls please.

All United Way of Lancaster employees are employed at will.

United way of Lancaster is an Equal Opportunity Employer committed to diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.

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