Inbound Chat Operator
Summary Description:
The role of an Inbound Chat Operator is to engage with individuals online and provide information and assistance regarding automotive and recreational vehicle sales, service, finance, and dealership inquiries. The primary objective is to represent our dealer clients positively and convert online interactions into leads that result in revenue generation from website... traffic.
Compensation and Benefits:
We offer competitive compensation packages and benefits, including healthcare coverage, retirement plans, paid time off, and opportunities for career growth and development.
- Why you should apply for this position today:
- Opportunity to work in a dynamic and evolving industry
- Chance to assist customers and contribute to their satisfaction
- Access to training and development programs
- Collaborative and supportive work environment
- Potential for career advancement within the company
- Skills:
- Excellent written and verbal communication skills
- Strong multitasking abilities
- Proficiency in typing (minimum 35 WPM, preferred 40 WPM)
- Basic internet and computer skills
- Positive and professional demeanor
- Ability to adapt to change and work in a fast-paced environment
- Responsibilities:
- Engage with customers via online chat and respond to a wide range of inquiries
- Provide accurate and detailed information about products and services
- Schedule appointments by collecting and narrowing down appointment information
- Maintain a comprehensive knowledge base of available products and services
- Capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review
- Qualifications:
- Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Ability to type at least 35 WPM (preferred 40 WPM)
- Proficiency in basic internet and computer skills, including windows-based systems
- Strong multitasking abilities, gaming experience is helpful
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and work in a fast-paced environment
- Similar Occupations / Job Titles that would be a great fit for this role:
- Customer Service Representative
- Online Sales Representative
- Automotive Sales Consultant
- Call Center Agent
- Education Requirements:
- High School Diploma, GED, or equivalent certification
- Education Requirements Credential Category:
- No specific credential category required
- Experience Requirements:
- Experience in an office setting, customer interaction, call center, or office customer service setting is preferred (2+ years experience)
- Why someone should work in Chicago, IL:
- Vibrant and diverse city with a rich cultural scene
- Wide range of dining, entertainment, and recreational options
- Strong job market with opportunities for career growth
- Access to top-notch healthcare facilities and services
- Beautiful architecture and iconic landmarks to explore
- Thriving arts and music scene
- Sense of community and friendly neighborhoods
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