Customer Support Specialist

Overview Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a reomote position - on-site position. Pay range: $16.00 to $20.00 per hour Responsibilities • Answer incoming customer experience support concerns including promptly returning messages via phone, text and email • Make outbound calls to customers to provide updates on installation and service status • Schedule warranty appointments for the Service Department • Enter and maintain all customer records and job-related information into CRM Database • Provide work orders to Service Measure Tech daily • Audit orders for accuracy after confirmation is uploaded • Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting • Provide support for PSG/CSC for assigned division(s) • Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution • Process electronic credit card and check payments • Assist with receiving product(s) in CRM Database and/or F&O • Support division(s) in Accounts Receivable collections and management • Other duties as assigned Qualifications • High school diploma or GED equivalent • 5 year’s customer support experience preferred • Experience in the home improvement industry a plus • Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others • Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful • Excellent work ethic, solid attendance record and attention to detail • Excellent written and oral communication skills including phone skills Champion Window is an Equal Employment Opportunity Employer If you need assistance with completing the online application due to a disability, please contact Champion Window. Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career. #INDC Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more. Apply Job!