Host/Hostess

Pay Range: $16.00 - $26.00 Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay. OVERVIEW OF POSITION: Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction. PRINCIPLE DUTIES AND RESPONSIBILITIES • Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus. • Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately. • Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day. • Keeps hostess area stocked and clean, e.g., to-go items and bakery products. • Handles incoming telephone calls immediately, and takes to go orders as appropriate. • Maintains proper supply of clean menus. • Periodically supplies customers with initial beverage suggestions and provides beverages order and refills. • Assists service personnel in cleaning and setting tables. • Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received. • Assists other service personnel as needed. Accountabilities • Customer are greeted and seated in order which they arrive in a pleasant and courteous manner following company timing standards. Guest check transactions are handles properly, such that register totals balance at the end of the shift. Qualification Standards • Must be able to observe and differentiate between monetary denominations. • Ability to communicate with guests. • Flexible and reliable • Team player. • Must have sufficient mobility to move and/or operate in work area. • Must be able to observe and ensure product is prepared and presented to company requirements. • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Apply Job!