Solution Expert, Senior in Tampa, FL

Job title: Solution Expert, Senior in Tampa, FL at LexisNexis

Company: LexisNexis

Job description: Are you passionate about leveraging cutting-edge technology to solve complex problems and drive business success?Do you thrive in a dynamic environment where your expertise can make a significant impact?About the BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,About our TeamThe solution Experts are part of the Special Operations team within the Professional Services Group. Our DNA is to support other teams and customers when our expertise is required, to pioneer complex technical and functional topics and to help the Product team to shape future products. We are autonomous individuals working in team and we thrive to grow the group knowledge. We are global.About the RoleThe Solution Expert has domain expertise of Firco Enterprise products solutions. The Solution Expert has three key responsibilities within Professional Services. They provide guidance and assistance on key implementation projects and escalations. They ensure knowledge is shared across all teams globally and develop and maintain the standard of materials used during projects. They also provide feedback and guidance to Product Team on common use of our product by clients.ResponsibilitiesCustomer FocusDeep understanding of customer needs and problemsUnderstand the market and broader trendsResponsive to customer needsActively demonstrate thought leadership and market insights to benefit customersUnderstand and promote the unique benefits of our products and services to delight existing and potential customersUse a wide variety of internal and external networks, to provide the best thinking and solutions for customersBuild trust and commitment with a broad range of customersFoster a mind-set in others where they are encouraged to put customers firstEstablish strong customer relationship, understand their business, and issue affecting their marketplaceSeek, and act on, customer feedback and to improve my performance and their experiencePut customer relationships first; going beyond my day-to-day work to delight customersTake responsibility for positively resolving customer issuesWork closely with Product Teams to provide feedback from the field and enhancement requestsAnalysis & Decision MakingMake decisions based on knowledge, data and experienceUnderstand a situation by breaking it down into constituent partsFind and interpret data to improve understanding from a variety of sourcesMake logical links to spot gapsTake into account business and broader strategic factors when looking at optionsCreatively integrate different data, ideas and perspectives that may come from unrelated sourcesSee patterns and trends recognizing when similar situations are recurring and make connections that are not obvious to othersLook business wide to understand underlying problem causes and solutionsMake reasoned decisions to complex problems, despite incomplete or ambiguous informationTake responsibility for producing long term solutions rather than quick fixesBusiness DeliveryDrive towards highest standards of deliverySet and meet standards of excellenceClear understanding of the commercial aspects of our business and the broader business environmentAct as a role model in demonstrating a passion for outstanding business resultsTranslate my own and others ideas and suggestions into practical actions that improve business performanceChallenge activities or projects that seem to have no clear business purpose, or which create barriers to deliver in an appropriate wayNetwork with my internal and external stakeholders to identify ways to improve our business deliveryReview business results regularly and initiate actions to improve business performanceRespond positively to change or unforeseen circumstances and adopt actions appropriately, even if difficult to do soIdentify opportunities for generating revenue or improving our business offeringsStrong communication skills internal/externallyInnovation & CreativityChallenge existing practices to improve business performanceLearn from experimentation, new ideas and insightsWork proactively with others to come up with new or creative ideasEncourage others to develop confidence in their new ideas and have the courage to develop them for implementationShow good judgement and confidence in taking calculated risks when deciding which new ideas to support, that have a measurable positive impact on customersReview existing systems and processes to identify ways to improve or simplify them Look for innovative ideas and approaches used elsewhere to improve what we do in my part of the businessDraw out creative ideas from others and link them togetherTake action to implement, monitor and review new ideas and suggestionsRequirementsBuild, develop and continuously improve our professional expertiseEmbrace and apply the best tools, technologies and professional knowledgeShare our expertise and knowledgeDemonstrate a passion for leading edge professional development and actively encourage and nurture othersStrive to be recognized as a subject matter expert within the business and by external customersUse personal networks of contacts within and outside the business to share professional knowledgeActively encourage and enable others to extend their skills and knowledge in their professional areaExpert level knowledge of 1 or more ProductsStrong knowledge of other ProductsTechnical SkillsUnderstand technology and platforms, including CloudLeverage software toolsIndustry Understanding of Software Life CycleAdvanced Knowledge of Unix and Windows Operating SystemsAdvanced Knowledge of RDBMS and SQLAdvanced Knowledge of Web Application ServersAdvanced Knowledge of SOAP XML and MQMS Office expertise specially Excel and WordStrong ability to produce technical documentationWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choicePosition is eligible for base salary plus an annual bonus.At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

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Location: Tampa, FL

Job date: Thu, 01 May 2025 23:03:30 GMT

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