IT Support Engineer

Job title: IT Support Engineer in Philadelphia, PA at Evolution Gaming

Company: Evolution Gaming

Job description: Company DescriptionAmerica's leading online casino provider, Evolution, is expanding its team! While our games come alive with real-time talent and interactions, players from around the world join virtually. Every day, thousands wager real money across a variety of platforms, diving into one of our 50+ interactive games.Since our inception in 2006, Evolution has pioneered the Live Casino Game Industry. We've transformed the gaming landscape by designing and hosting the most-streamed, interactive casino tables and slots globally."Join Our Fast-Growing Team!What We Offer:

• Competitive Compensation


• Benefits Package:

• Medical, Dental, & Vision Insurance


• 401k Match


• Paid Time Off, Sick Time Accruals & Paid EVO Days


• Nationwide Employee Discount Program


• Monthly Bonus System


• Career Growth:

• Career Advancement Opportunities


• Employee Referral Program


• Paid Casino Game Presentation & Technique Training


• Additional Perks:

• Casino License Reimbursement


• Paid Training & Break Time


• Centrally Located Modern Studio Environment with Break Room & Refreshments

• First/Second line IT support for company internal users and contractors.


• Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment


• Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.


• Managing user device environment using user device management tools.


• Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.


• Physical network related tasks (patching, device installation, ports assignment).


• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.


• Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.


• Working closely with the facility and security teams to resolve security issues.


• Constant development and improvements of local IT infrastructure.


• Performing other duties, as asked by the manager, which are related to this position.


• Replacing colleagues or direct manager during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.


• Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.


• Accounts management.


• Providing IT assets management according to internal procedures.


• Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.


• Providing accurate service/system metrics data and reporting on service/system availability, capacity and security.


• Timely issues resolution, escalation to third party suppliers and problem analysis and resolution.


• Provisioning system updates and deployments according to respective internal procedures.


• User request fulfilment according to established SLAs.

• Secondary (higher, special etc.) education.


• Good written and spoken English.


• Fundamental IT skills - hardware, OS, applications, networking, security.


• Minimum 2 year experience in supporting user IT devices hardware and software.


• Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.


• Fundamental knowledge of IT procedures and security principles.


• Certifications on IT systems administration/support preferred


• Enterprise employment experience preferred.


• Certification on installation and maintenance of Data Centres hardware and infrastructure preferred.


• Certification on electrical safety qualification preferred.


• Knowledge on managing IT assets inventory.


• Knowledge of server OS and networking devices configuration, installation and maintenance preferred.


• Experience in installation and maintenance of Data Centres hardware (servers, networking) and rack infrastructure (racks, cabling).


• Knowledge on fundamentals of Data Centres operations - racking, cooling, cabling, power.

Expected salary:

Location: Philadelphia, PA

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