Senior Director - Client Partner Executive, Technology, Media & Telecom (TMT)

Description:

• Serve as the senior executive relationship owner for assigned accounts within the TMT segment.
• Develop strategic partnerships with client executives by understanding their business challenges and aligning Conduent’s capabilities to address them.
• Collaborate with internal teams—including delivery, solution architects, and business development—to ensure service excellence and identify expansion opportunities.
• Lead account planning efforts, including growth strategies, renewal planning, and risk mitigation.
• Drive revenue and margin growth by expanding service offerings, negotiating renewals, and pursuing new business within existing accounts.
• Monitor and manage account-level financial performance, delivery metrics, and client satisfaction.
• Provide industry and market insights to influence solution development and go-to-market strategies.
• Ensure compliance with contracts, manage escalations, and oversee the resolution of complex issues.
• Act as a Conduent brand ambassador and thought leader in the TMT segment.

Requirements:

• 10+ years of experience in enterprise account management or client relationship roles in the Technology, Media, or Telecom industry.
• Demonstrated success in managing complex accounts and growing long-term client relationships.
• Strong knowledge of BPO, CX, or digital transformation services.
• Excellent communication, executive presence, and strategic thinking skills.
• Proven ability to influence cross-functional teams and drive results in a matrixed environment.
• Self-starter with exceptional problem-solving and organizational skills.
• Bachelor's degree or equivalent work experience required; advanced degree preferred.
• Ability to travel as needed.

Benefits:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

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