General Clerk II PTOC (remote, seasonal, $17.20)
About the position
The General Clerk II Seasonal position at Serco involves assisting individuals through outbound phone calls and maintaining detailed records. This role supports the Centers of Medicare & Medicaid Services by helping consumers navigate health care verification issues. The position requires clerical and customer service skills, with a focus on providing exceptional support to the American public in obtaining affordable health care.
- Responsibilities
- Post information to agency records and modify forms or records. ,
- Communicate with consumers using English and Spanish speaking skills. ,
- Provide telephone support. ,
- Record and input information to internal database records. ,
- Conduct outbound telephone calls. ,
- Receive inbound telephone calls. ,
- Perform data entry and retrieval and perform arithmetical computations. ,
- Receive coaching/feedback and implement/take action to make changes as appropriate. ,
- Participate in internal training through company Learning Management System and passing certification tests. ,
- Adhere to service compliance requirements by completing training modules and passing annual re-certifications. ,
- Maintain required production and quality standards as outlined by contract. ,
- Recognize & assess issues associated with the task following work instructions and escalate when necessary. ,
- Effectively work in a team environment. ,
- Demonstrate flexibility and ability to adapt to change. ,
- Perform additional duties as assigned.
- Requirements
- High school diploma or equivalent. ,
- 6 months of experience in a similar job. ,
- Internet connectivity. ,
- Ability to pass a background check and drug screen.
- Nice-to-haves
- Clerical skills including data entry, typing, and outbound telephone calls. ,
- Prior telephone experience is desired. ,
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook). ,
- Ability to multitask using two computer screens and navigate between multiple software programs. ,
- Ability to work independently and meet critical deadlines. ,
- Effective communication skills. ,
- Ability to maintain confidential and sensitive information by following PII standards.
- Benefits
- $17.20/hour plus $4.93/hour Health & Welfare. ,
- Opportunity for seasonal employees to become full-time based on performance and position availability.
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