Remote Gold Customer Service Representative - Bilingual Spanish English

Description: • Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. • Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. • Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. • This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. • Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. • Maintains and tracks accurate data in various computer systems. Requirements: • Associate degree in a business-related field or equivalent experience required. • A minimum of 6 months related work experience is required with customer service experience preferred. • Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. • Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. • Must have the ability to handle confidential and proprietary information. • Proficiency with computers is mandatory. • Knowledge and ability to use Microsoft Office tools is necessary. • Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. • Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Benefits: • Flexible Time Off • 15 days of annual accrual Apply Job! Apply to this Job