Urgently Hiring: Call Center Service Reps  Hybrid/Remote!
Let's build something amazing together. We're looking for a Call Center Service Reps  Hybrid/remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.
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Employer Industry: Healthcare ServicesWhy Consider This Job Opportunity...
 Opportunity for career advancement and growth within the organization
 Extensive training and support through a skill-based progression training program
 Paid time off and health insurance benefits
 Work remotely after 8-9 weeks of on-site training
 Chance to be a brand ambassador and make a positive impact on member satisfaction
 Engaging environment with diverse responsibilities and opportunities for development
What To Expect (Job Responsibilities)
 Address member and provider inquiries through the employer's 1-800 numbers, providing information on plan policies, procedures, and benefits
 Ensure customer satisfaction by understanding member/provider needs and taking necessary actions to resolve inquiries
 Document call details clearly and concisely for tracking purposes
 Identify and communicate trends indicative of enterprise service issues
 Escalate member/provider concerns and servicing issues as needed
What Is Required (Qualifications)
 High school diploma required; BachelorÂs degree or advanced education desirable
 Minimum of 2 years professional work experience, preferably in a customer-facing inbound call center setting
 Strong multitasking abilities and proficiency in MS Word, MS Excel, and system data entry
 Ownership of personal development and customer satisfaction
How To Stand Out (Preferred Qualifications)
 Experience in a healthcare-related customer service role
 Familiarity with health insurance products and services
 Strong problem-solving skills and ability to think critically
 Excellent verbal and written communication skills
 Ability to work collaboratively within a team environment
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
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