Virtual Receptionist - Nursing Home coordinator
Ready to make a real impact? We're hiring a Virtual Receptionist - Nursing Home Coordinator! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.
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Xpress Wellness Urgent Care is seeking a qualified Virtual Medical Receptionist - Nursing Home Liaison to join our team. As the Virtual Patient Service Specialist is responsible for all front office duties, including e-mail correspondence, insurance verification and patient data integrity. The Virtual PSS acts as patient concierge for the NH facilities by providing excellent customer service to... patients and families. The employee will obtain registration data, provide "good faith estimates" of patient responsibility, communicate with patients, patient families, providers, and Nursing Facilities when required. Employee will ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Responsibilities  Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently. Communicates effectively with patients, families, providers, and facilities  Obtains patient registration and insurance information. Promptly and accurately enters patient data into computer system  Verifies patient's insurance. Accurately enter/update patient information, communicates anticipated patient responsibility in accordance with patient's insurance plan  Follows all HIPAA guidelines and rules. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information  Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity  Assists other staff when needed in a positive, team centered manner  Assist in scheduling and following up on provider referrals  Seeks out methods and practices to minimize financial risk  Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date Requirements  High school diploma or equivalent required  Excellent communication and interpersonal skills  Ability to multitask in a fast-paced environment  Strong organizational skills and attention to detail  Knowledge of medical terminology and procedures  Proficient in Microsoft Office applications and electronic medical record systems  2+ years of experience in a customer-centric role preferred  BLS certification preferred  Familiarity with or ability to understand insurance summary data preferred. Benefits Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:  Work-life balance with a flexible schedule  Competitive pay  Generous PTO  Health  Dental  Vision  Retirement package with employer match  Short-term disability + long-term disability options  Life insurance  Pay based on years' of experience starting at $15.38/hour Apply Job!Â
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If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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