Customer Call Center Representative

Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. The Virtual Surveyor who will provide customers and coordinators with an accurate and timely review of all service needs, quantities, and pricing options for their relocation virtually utilizing the QTG (Quotes To Go) Virtual Surveying Platform and the necessary tools required. The Surveyor shall provide the customer with an estimate or quote for the work ordered, provide education on the move process, and they are instrumental in setting expectations that will lead to high customer satisfaction. Supply information necessary for the Booking Coordinator to determine all service needs, provide move pricing, and set proper customer expectations. Responsibilities • Handle inbound calls from customers with professionalism and courtesy. • Provide accurate information regarding products and services to assist customers effectively. • Provide a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists. • Complete and submit estimates or survey results utilizing Quotes-To-Go software. • Review any literature or customer checklists as requested by the Booking Coordinator. • Adhere to all paperwork requirements specified in the handoff checklists. • Complete assigned activity reports. • Attend and complete assigned training programs. • Provide quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services. • Review literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction. MINIMUM QUALIFICATIONS: • In-home, visual surveying background in the COD - Household Goods (HHG industry) is required. Minimum of 1 year of progressive business development/sales experience. • High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred. • Excellent verbal and written communication skills. • Highly customer service oriented. • Ability to prioritize and re-prioritize as situations and needs change throughout the workday. Ability to multi-task and organize workflow to manage daily responsibilities • Ability to work under deadlines and specific time frames. • Ability to develop and maintain positive working relationships with internal and external customers. • Detail oriented with strong presentation skills. • Excellent computer skills. Proficient in Microsoft Office (Excel, Word, Outlook). Join us as we strive to deliver outstanding client services while fostering a supportive work environment! Job Types: Full-time, Part-time, Contract Pay: $21.53 - $25.93 per hour Expected hours: 30 per week Benefits: • Dental insurance • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Work from home Work Location: Remote Apply tot his job Apply To this Job