QA Engineer Conversational AI / GenAI Testing

QA Engineer Conversational AI / GenAI Testing Role Overview: We are seeking a detail-oriented and proactive QA Engineer to ensure the delivery of high-quality Conversational AI and GenAI solutions. The ideal candidate will possess strong expertise in test planning, execution, and automation, along with domain knowledge in customer service and AI-driven solutions. Key Responsibilities: • Develop comprehensive, clear, and professional Test Plans and Test Cases. • Execute test cases across multiple environments to ensure consistent performance and functionality. • Identify, document, and track defects using established defect management tools and processes. • Collaborate closely with developers, product owners, and other stakeholders to deliver quality outcomes. • Apply QA automation tools and frameworks to enhance testing efficiency and coverage. • Conduct thorough testing in the Conversational AI and Chatbot space, ensuring optimal performance and user experience. • Leverage knowledge of GenAI capabilities and apply best practices for Agentic AI Testing. • Contribute insights to improve overall testing strategies and quality processes. Qualifications & Skills: • Proven experience in software quality assurance, including manual and automated testing. • Hands-on experience with at least one QA automation tool. • Experience in Conversational AI / Chatbot testing is highly desirable. • Strong exposure to the Customer Service domain. • Awareness of the latest GenAI advancements and their application in AI-driven testing scenarios. • Microsoft SQL proficiency in writing queries to support backend testing/validation • Excellent problem-solving, communication, and collaboration skills. Apply tot his job Apply To this Job