Virtual Assistant – Admin & Customer Service for Service Company (Cleaning, Detailing, Gardening)

Description: We’re looking for a reliable and highly organised Virtual Assistant to support day-to-day admin and customer service tasks across our three fast-growing service businesses: Cleaner Co, Detailer Co, and Gardener Co – all based in Perth, Australia. This is a long-term, full-time role (7.5 hours/day, 5 days/week: Sunday to Thursday) working with a fun, supportive team that values communication, initiative, and attention to detail. Your Core Responsibilities: Phones Answer incoming calls or return missed calls promptly Log relevant info and actions into our task tracker Emails Ensure all customer and internal emails are responded to by 5pm Perth time daily SMS Support Respond to all SMS enquiries quickly and professionally Voicemails Return all calls from voicemail messages Reply to voicemail emails with notes from the callback Social Media Content Acquisition Coordinate with teams to collect fresh content Ensure 3 teams provide 5 videos + 5 images weekly (Bonus: $30 per team!) Upload content to Google Drive in an organised manner Social Media Management Manage DMs and comments across all platforms Respond to enquiries in a friendly and timely manner Actively help grow our social media presence Social Media & Email Review Review and approve designs in the shared sheet Provide timely, clear feedback to the marketing team Recruitment Assist with hiring new contractors on a regular basis to ensure we meet the demand of new work coming in You Must Have Experience With: Working for a cleaning company or similar home service business Handling customer service calls and SMS communications Managing email inboxes professionally Using Google Sheets for tracking and reporting Coordinating via Google Calendar Working with Stripe for payments or refunds Communicating in Slack with internal teams ⏰ Availability: 7.5 hours per day, 5 days a week Working days: Sunday to Thursday (Perth, Australia timezone) ✅ We’re Looking for Someone Who Is: Proactive and takes ownership of tasks Fluent in English (spoken and written) Highly organised with great attention to detail Calm and professional with customers Responsive and tech-savvy Bonus if you've worked with multiple brands at once If you’re looking for a steady, long-term role with room to grow, we’d love to hear from you. Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you’re the right fit for this role. Apply tot his job Apply To this Job