Front Desk Receptionist - AI trainer

Job Title: Front Desk Receptionist - AI trainer Job Type: Part-time Location: Remote Job Summary Join our customer's team as a Front Desk Receptionist - AI trainer, where you'll combine the vital role of front-line communication with cutting-edge AI training. This multifaceted position not only ensures a welcoming and efficient virtual front desk experience but also leverages your subject matter expertise to elevate the capabilities of AI systems involved in customer interaction. Key Responsibilities • Serve as the first point of contact by responding to inquiries from the general public, customers, and visitors. • Provide detailed information regarding the organization's activities, departments, office locations, and personnel. • Accurately log guest and customer interactions, maintaining high standards for data entry and record keeping. • Train and support AI systems by sharing expertise on effective communication, frequently asked questions, and customer service scenarios. • Collaborate with cross-functional teams to improve AI-driven processes and refine training data. • Assist with scheduling, registration, and directing inquiries to the appropriate departments or individuals. • Continuously monitor and assess the performance of both human and AI-driven front desk operations to suggest enhancements. Required Skills and Qualifications • Exceptional written and verbal communication abilities, demonstrating empathy and clarity at every touchpoint. • Experience in a receptionist, office assistant, or related customer-facing role. • Proficiency with digital communication tools and ability to adapt to new technology platforms quickly. • Keen attention to detail and commitment to maintaining accurate records. • Strong problem-solving skills and a proactive approach to addressing inquiries and challenges. • Familiarity or interest in AI technology, with a willingness to act as a subject matter expert for training purposes. • Ability to work independently and as part of a remote team, maintaining professionalism and reliability. Preferred Qualifications • Experience in training or onboarding new technologies, particularly within customer service or front desk environments. • Background in medical, member services, or information assistant roles is a plus. • Prior involvement in process improvement projects related to digital or AI-driven customer service. Apply tot his job Apply To this Job