Italian speaking Representative Contact Center

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

The Contact Center department consists of more than 800 people working from Germany, Portugal, Ukraine and Moldova. We find a common language with clients from 27 countries of the world.
We are looking for an Italian-speaking Customer Service Representative to start as soon as possible.

Responsibilities

• Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
• Guide our customers to make the right order decisions and clarify status on orders
• NOT do outbound. We only work with inbound services.
• We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Requirements

• Your level of Italian B2 - C1
• You enjoy interacting with people
• You are a team player and your team can rely on you
• You have strong communication skills, both spoken and written
• You aspire to leave every customer satisfied

What do we offer?

• Full time contract (40 hours a week)
• Monday-Saturday 9:00 am - 21:30 pm (8 hours rotational shift)
• 2 days a week days off
• Fast growing international company with stable employment
• Annual vacation of 28 days and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Flexible working hours and hybrid work
• Referral Program with attractive incentives
• Gym in the office and recreation room with games.

Join us today and let’s create a success story together!

Originally posted on Himalayas

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