Experienced Full-Time Live Chat Agent - Jewelry Television Customer Care At-Home Representative with Sales and Customer Experience Support Opportunities
Join the Jewelry Television Team as a Live Chat Agent and Unlock a World of Opportunities
Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for sales and exceptional customer service? Jewelry Television (JTV) is seeking a highly skilled Live Chat Agent to join our remote team and provide top-notch sales and customer experience support to our customers via live chat. As a Live Chat Agent, you will be the face of JTV's customer care team, working from the comfort of your own home and enjoying a competitive salary and benefits package.
About Jewelry Television
Jewelry Television (JTV) is a leading retailer of jewelry and gemstones in the United States, with a proven 30-year history of providing exceptional customer experiences through our omni-digital strategy. We leverage a range of digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry-leading mobile optimized e-commerce platform, and a robust social media presence. Our commitment to education and customer satisfaction is reflected in our team of Graduate Gemologists and Accredited Jewelry Professionals.
Job Summary
As a Live Chat Agent, you will be responsible for providing sales and customer experience support to JTV.com customers via live chat. You will focus on moving visitors past the point of browsing to engaging in sales dialogue, establishing and nurturing prospective customer relationships to achieve sales goals. If you are a friendly, self-directed person with excellent communication skills and a passion for sales, we want to hear from you!
Key Responsibilities
- Provide sales and customer experience support to JTV.com customers via live chat
- Focus on moving visitors past the point of browsing to engaging in sales dialogue
- Establish and nurture prospective customer relationships to achieve sales goals
- Organize, plan, and execute tele-sales activities
- Communicate quickly and effectively via online format
- Provide exceptional customer service and support
Essential Qualifications
- Sales experience (previous tele-sales experience preferred)
- General computer knowledge and solid keyboarding skills
- Ability to communicate quickly and effectively via online format
- High level of familiarity with JTV.com
- Ability to speak articulately and credibly with CC leadership
- Strong analytical and judgment skills
- Ability to multi-task
- Excellent written communication skills
Preferred Qualifications
- Previous live chat experience
- Knowledge of jewelry and gemstones
Skills and Competencies
To succeed as a Live Chat Agent, you will need to possess a range of skills and competencies, including:
- Excellent communication and interpersonal skills
- Strong sales and negotiation skills
- Ability to work in a fast-paced online environment
- Strong analytical and problem-solving skills
- Ability to multi-task and prioritize tasks effectively
- Excellent time management and organizational skills
Career Growth Opportunities and Learning Benefits
At JTV, we are committed to the growth and development of our employees. As a Live Chat Agent, you will have access to a range of learning and development opportunities, including:
- Comprehensive training program
- Ongoing coaching and feedback
- Career advancement opportunities
- Professional development and growth opportunities
Work Environment and Company Culture
At JTV, we pride ourselves on our positive and supportive company culture. As a remote Live Chat Agent, you will have the flexibility to work from home and enjoy a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Flexible working hours and remote work arrangements
- Access to a range of employee benefits, including medical, dental, and vision coverage
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary
- Outstanding employee benefit program with medical, dental, and vision coverage
- 401(k) plan
- Generous personal/vacation accrual policy
- Great employee discount program through local vendors
- Exceptional employee discount on JTV product
- 24-hour private Fitness Center for all JTV employees and their immediate family
- Employee park with Walking Trail, Frisbee Golf, Volleyball, and more!
Why Join JTV?
At JTV, we are committed to providing exceptional customer experiences and building a positive and supportive company culture. As a Live Chat Agent, you will have the opportunity to:
- Work with a leading retailer of jewelry and gemstones
- Provide exceptional customer service and support
- Develop your skills and competencies in a fast-paced online environment
- Enjoy a competitive salary and benefits package
- Be part of a positive and supportive company culture
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story.
Equal Opportunity Employer
Jewelry Television (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Jewelry Television (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television (JTV) participates in the Tennessee Drug-Free Workplace Program.
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