Experienced Customer Care Professional - American Express Data Entry (Remote) $25-$35/Hour - Career Growth Opportunities

Welcome to American Express: A World of Opportunities

At American Express, we believe that with the right support, individuals and organizations can advance in extraordinary ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join Team Amex, you become part of a dynamic and inclusive environment where you can learn, grow, and thrive. Our company is built on a foundation of excellence, and we strive to provide the world's best customer experience every day. With a strong sponsorship pledge, we foster a culture of belonging, where everyone is seen, heard, and valued.

About the Role: Customer Care Professional

We are seeking an experienced Customer Care Professional to join our team as an American Express Data Entry specialist. As the face of our company, you will have the opportunity to make a positive impact on our customers' lives every day. Whether you're helping entrepreneurs and managers find the right solutions for their businesses or providing exceptional support to our clients, you will be the driving force behind our success. In this role, you will be responsible for delivering world-class customer service, building strong relationships, and driving sales growth.

Key Responsibilities:

• Service inbound calls while engaging and conversing with entrepreneurs and managers to understand their needs and suggest the right American Express SBS products
• Convey high levels of product and service knowledge to communicate relevant product features, benefits, and other aspects of American Express Small Business Services
• Continuously develop key selling skills, including building rapport, understanding customer needs, handling objections, and closing deals
• Provide exceptional customer care by responding to inquiries about accounts in a fast-paced, structured customer care environment
• Record important account data according to established policies and procedures
• Maintain integrity: Comply with all Administrative and Compliance rules related to servicing and sales practices

Qualifications and Skills:

To be successful in this role, you will need to possess the following qualifications and skills:

Essential Qualifications:

• Customer support experience (2 years+) with a focus on building customer loyalty through exceptional listening, consultative relationship building, and strong written and verbal communication
• Proven success in a customer support and sales environment (2 years+)
• Ability to work in a fast-paced environment with the capability to multitask and navigate in an electronic setting
• High school diploma or equivalent required; education benefits available

Preferred Qualifications:

• Previous experience in data entry or a related field
• Strong technical skills, including proficiency in Microsoft Office and other software applications
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team

Career Growth and Development:

At American Express, we are committed to helping our colleagues grow and develop in their careers. As a Customer Care Professional, you will have access to industry-leading training and ongoing education, as well as opportunities for advancement and professional growth. Our company offers a range of benefits, including flexible work arrangements, education assistance, and a comprehensive compensation package.

Work Environment and Company Culture:

Our company culture is built on a foundation of diversity, equity, and inclusion. We believe that everyone deserves to feel seen, heard, and valued, and we strive to create a work environment that is welcoming and inclusive to all. As a remote worker, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues from around the world.

Compensation and Benefits:

We offer a competitive salary range of $25-$35 per hour, as well as a range of benefits, including health insurance, retirement savings, and paid time off. Our company also offers a comprehensive compensation package, including bonuses and incentives for outstanding performance.

Conclusion:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Care Professional with American Express, you will be part of a dynamic and inclusive team, with opportunities for growth, development, and advancement. Don't hesitate to submit your application today and take the first step towards a rewarding and challenging career with our company.

Apply Now:

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of dedicated and passionate professionals who are committed to delivering the world's best customer experience.