Chat Support Representative - Remote Customer Service Expert with Live Chat and CRM Focus

Join the Axios Productions Team as a Chat Support Representative and Deliver Exceptional Customer Experiences

Are you a customer service enthusiast with a passion for delivering top-notch support? Do you have excellent communication skills and the ability to learn quickly? Look no further! Axios Productions is seeking a highly skilled Chat Support Representative to join our remote team and provide real-time assistance to our valued customers.

About Axios Productions

Axios Productions is a leading content creator dedicated to delivering high-quality, engaging experiences to our audience. Our mission is to provide exceptional content that informs, entertains, and inspires. We're committed to building a diverse and inclusive work environment that fosters creativity, innovation, and growth.

The Role: Chat Support Representative

As a Chat Support Representative, you will play a vital role in ensuring our customers receive prompt and effective support through live chat platforms. You will be the face of our company, providing solutions to customer inquiries, troubleshooting issues, and promoting our products and services. Your exceptional communication skills, strong problem-solving abilities, and customer-centric approach will make you a valuable asset to our team.

Key Responsibilities:

• Respond to Customer Inquiries: Provide timely and professional responses to customer inquiries via live chat platforms, ensuring a positive experience for all users.
• Document Customer Interactions: Accurately document customer interactions, feedback, and concerns to help improve our processes and systems.
• Troubleshoot Technical Issues: Troubleshoot technical issues and provide effective solutions to customers, escalating complex issues to relevant teams as necessary.
• Collaborate with Teams: Work closely with various teams to enhance the overall customer experience, promote our products and services, and drive business growth.
• Stay Up-to-Date on Products and Services: Stay informed about our products and services to provide accurate information and support to customers.
• Contribute to a Positive Team Environment: Foster a positive and inclusive team culture, contributing to a collaborative and dynamic work environment.

Requirements:

To succeed in this role, you should possess:

• 1-2 Years of Customer Service Experience: A minimum of 1-2 years of experience in customer service or support roles, preferably in a digital environment.
• Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal teams.
• Multitasking and Time Management: The ability to handle multiple chat interactions simultaneously while maintaining a high level of service and meeting productivity targets.
• Problem-Solving Skills: Strong problem-solving skills and the ability to identify solutions quickly and effectively.
• Familiarity with Chat Support Tools: Familiarity with chat support tools or customer relationship management (CRM) systems, with a willingness to learn new technologies and software quickly.
• Organizational Skills: Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.
• Teamwork and Independence: The ability to work both independently and collaboratively as part of a team, with a strong focus on customer satisfaction and loyalty.

What We Offer:

At Axios Productions, we're committed to providing an exceptional work environment and benefits package that supports our employees' well-being and growth. Here are some of the benefits and perks you can expect:

• Competitive Salary: A competitive salary with opportunities for growth and development.
• Comprehensive Benefits Package: A comprehensive benefits package, including:
  • 401(k) with employer match
  • Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
  • Employer Health Savings Account (HSA) contribution for the high deductible health plan option
  • Dental and vision coverage
• Paid Time Off: Generous paid time off, including:
  • Primary caregiver 12-week paid leave
  • Generous vacation policy, plus holidays
  • One mental health day per quarter
• Professional Development: Opportunities for professional growth and development, including:
  • Annual learning and development stipend
  • Tele-mental health services through Headspace
  • OneMedical membership, including tele-health services
• Work-Life Balance: A flexible work environment that supports work-life balance, including:
  • $100 monthly work-from-home stipend
  • Increased work flexibility for parents and caretakers
• Inclusive Culture: A strong commitment to an open, inclusive, and diverse work culture, with:
  • Virtual company-sponsored social events
  • A positive and supportive work environment
  • Access to the Axios "Family Fund", which provides financial support to employees facing financial hardship or emergencies

Why Join Us?

At Axios Productions, we're dedicated to building a talented and diverse team that shares our passion for delivering exceptional customer experiences. As a Chat Support Representative, you'll have the opportunity to:

• Make a Difference: Make a positive impact on our customers' lives by providing timely and effective support.
• Grow and Develop: Grow and develop your skills and expertise in a dynamic and supportive work environment.
• Collaborate with a Talented Team: Collaborate with a talented and passionate team that's committed to delivering exceptional results.
• Enjoy a Flexible Work Environment: Enjoy a flexible work environment that supports work-life balance and provides opportunities for growth and development.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to this link.

Don't hesitate to apply – we value a great attitude and a willingness to learn above all!