Experienced Customer Service Representative - Health Care Operations at blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe that everyone who works at blithequark should feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Our Culture and Values

Our Heart At Work Behaviors support this purpose, emphasizing the importance of empathy, compassion, and innovation in everything we do. We strive to create an environment where our colleagues feel valued, supported, and empowered to make a difference in the lives of our customers. By joining blithequark, you will become part of a team that is dedicated to making a positive impact on the health and well-being of our communities.

Job Summary

We are seeking an experienced Customer Service Representative to join our Health Care Operations team at blithequark. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service, processing Medicare contracts, and verifying certification for external producers/agents. You will be responsible for data entry, appointment scheduling, and may also supplement the background check review and documentation process as needed.

Key Responsibilities:

• Provide exceptional customer service to our customers, demonstrating empathy and compassion in every interaction
• Process Medicare contracts, appointments, and verification of certification for external producers/agents
• Perform data entry and maintain accurate records
• Supplement the background check review and documentation process as needed
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience

Qualifications

To be successful in this role, you will need to have:

Essential Qualifications:

• Experience in a production environment, with a strong focus on customer service
• Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate
• High School diploma, G.E.D., or equivalent experience

Preferred Qualifications:

• Experience in a production environment, with a strong focus on customer service
• Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate
• Bilingual skills (English and another language)

Skills and Competencies

To excel in this role, you will need to possess:

Key Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Proficiency in data entry and record-keeping
• Strong attention to detail and ability to maintain accuracy

Competencies:

• Empathy and compassion
• Customer-focused mindset
• Ability to work collaboratively in a team environment
• Adaptability and flexibility
• Strong work ethic and commitment to delivering exceptional results

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our colleagues. We offer a range of training and development programs, including free development courses, education assistance, and opportunities for advancement. Our goal is to help you build a successful and fulfilling career, while making a positive impact on the lives of our customers.

Work Environment and Culture

Our work environment is dynamic, supportive, and inclusive. We believe in fostering a culture of empathy, compassion, and innovation, where everyone feels valued and empowered to make a difference. We offer a range of perks and benefits, including a CVS store discount, discount programs with participating partners, and numerous well-being programs.

Compensation and Benefits

The typical pay range for this role is $17.00 - $28.46 per hour. In addition to your compensation, you will enjoy a range of benefits, including:

Benefits:

• Full range of medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a critical role in making a positive impact on the lives of our customers, while building a successful and fulfilling career. Don't miss out on this chance to join our team and make a difference in the health and well-being of our communities.