Crew Travel Planner – Remote Disney Cruise Line Specialist for Global Crew Mobility & Logistics Coordination
Discover Your Next Adventure with Disney Cruise Line
Imagine a career where every day you help the heroes behind the magic—our crew members—experience seamless, stress‑free travel across the globe. Disney Cruise Line, the world’s leading family‑focused cruise operator, is renowned for creating unforgettable moments on the high seas. With a legacy of storytelling, innovation, and world‑class hospitality, Disney delivers more than a vacation; it delivers wonder. As part of the Disney family, you will join a vibrant, inclusive community that values imagination, excellence, and the highest standards of safety and service.
Why This Role Is a Game‑Changer
Our Crew Travel Planner positions you at the heart of Disney’s 24/7 global operations. You’ll orchestrate air travel, accommodations, and related logistics for crew members embarking on voyages that span continents. Your expertise ensures that every cast member—whether returning home after a contract or preparing to set sail on a new adventure—arrives on time, comfortably, and compliant with all regulatory requirements. If you thrive in fast‑paced environments, love solving puzzles, and enjoy connecting with people from diverse cultures, this role is tailor‑made for you.
Core Information
- Start Date: Immediate openings – we’re ready when you are.
- Position: Crew Travel Planner – Remote (Home‑Based) with occasional hub meetings in Celebration, FL.
- Company: Workwarp (on behalf of Disney Cruise Line).
- Compensation: Competitive salary commensurate with experience, plus performance incentives.
- Location: Fully remote – work from the comfort of your own home.
Key Responsibilities – Your Daily Voyage
In this role, you will be the central hub for all crew travel activities. Your responsibilities include but are not limited to:
- Travel Coordination: Book, issue, and manage air tickets, hotel reservations, and ground transportation for crew members, ensuring alignment with contract start and end dates.
- Stakeholder Collaboration: Maintain clear, proactive communication with shipboard officers, Human Resources, and labor operations to gather travel requirements and provide status updates.
- Rate Optimization: Leverage both published airline fares and contracted rates to secure cost‑effective, high‑quality travel solutions that satisfy business and crew needs.
- Financial Stewardship: Track travel expenditures, reconcile invoices, and generate detailed financial reports for senior leadership, highlighting variance analysis and cost‑saving opportunities.
- Regulatory Compliance: Ensure every itinerary complies with ARC (Airline Reporting Corporation) rules, airline policies, and international immigration regulations, reducing risk for both crew and Disney.
- Crisis Management: Respond swiftly to emergencies, flight cancellations, or unexpected delays—rebooking, re‑routing, and communicating solutions within tight timeframes.
- System Enhancement: Participate in testing of travel management platforms, provide feedback, and champion process improvements that increase efficiency and data integrity.
- Cross‑Functional Support: Offer assistance to Air Sea and Corporate Travel teams on ad‑hoc projects, analytics, or special initiatives.
Essential Qualifications – The Foundations You Bring
To excel in this position, you should possess the following core competencies and experience:
- At least 1 year of hands‑on experience in travel coordination, logistics, or a related field, ideally using airline reservation systems.
- Strong command of Microsoft Office, especially Excel for data tracking, reporting, and budgeting.
- Demonstrated ability to learn new software quickly and maintain confidentiality when handling sensitive employee information.
- Proven track record of handling crisis situations with calm, decisive action and sound critical‑thinking.
- Excellent written and verbal communication skills, with the ability to adapt tone and style for diverse internal audiences—including HR, crew, and senior leadership.
- Meticulous organizational abilities, a keen eye for detail, and a proactive follow‑up approach that ensures no travel request falls through the cracks.
- Strong service orientation, relationship‑building skills, and the ability to influence cross‑functional partners to achieve shared goals.
- Flexibility to support a 24/7 operation, including evenings, weekends, holidays, and overtime as business demands dictate.
Preferred Qualifications – The Extras That Set You Apart
While not mandatory, the following experience and education will give you a significant advantage:
- Experience (1+ year) booking and pricing both international and domestic flights, ideally within the cruise, maritime, or large‑scale hospitality sectors.
- Robust understanding of world geography and the nuances of crew rotation schedules, enabling you to anticipate travel challenges before they arise.
- Proficiency with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo, or comparable airline reservation platforms.
- Background in managing travel budgets, processing invoices, and preparing financial summaries for executive review.
- Post‑secondary education: a Bachelor’s degree in Hospitality, Travel Management, Business Administration, or a related discipline; or equivalent professional experience.
Skills & Competencies – Your Success Toolkit
- Analytical Thinking: Ability to interpret data, identify trends, and make data‑driven recommendations.
- Problem Solving: Quick identification of root causes and implementation of effective solutions under pressure.
- Customer‑Centric Mindset: Commitment to delivering exceptional experiences for crew members, treating each interaction as an opportunity to build loyalty.
- Time Management: Skillful juggling of multiple travel itineraries while meeting tight deadlines.
- Technology Adaptability: Comfort with evolving travel management tools, ERP systems, and collaboration platforms (e.g., Teams, Slack).
- Interpersonal Skills: Ability to forge strong relationships across culturally diverse teams and external vendors.
Compensation, Benefits & Perks – What Disney Offers You
While exact salary ranges depend on experience and location, Disney Cruise Line provides a market‑competitive base pay complemented by the following perks:
- Health & Wellness: Comprehensive medical, dental, and vision coverage for you and eligible dependents.
- Retirement Savings: 401(k) plan with company matching contributions to help you build a secure future.
- Paid Time Off: Generous vacation, sick leave, and holidays, plus additional days for Disney‑specific celebrations.
- Professional Development: Access to Disney University courses, industry conferences, and tuition reimbursement for continued learning.
- Employee Discounts: Exclusive rates on Disney parks, cruises, merchandise, and partner travel services.
- Well‑Being Programs: Employee assistance programs, mental‑health resources, and wellness challenges to support a balanced lifestyle.
- Recognition & Rewards: Performance‑based bonuses, service awards, and the opportunity to be spotlighted for outstanding contributions.
Career Growth – Your Path Forward
Disney is a place where talent flourishes. As a Crew Travel Planner, you will have clear avenues for advancement:
- Vertical Mobility: Progress to senior or lead travel planner roles, managing larger teams and more complex global itineraries.
- Cross‑Functional Moves: Leverage your travel expertise to transition into broader operations, HR, or corporate travel management positions.
- Leadership Development: Participate in Disney’s mentorship programs and leadership workshops designed to prepare high‑potential employees for managerial responsibilities.
- Global Exposure: Work with international partners, gaining insight into multi‑jurisdictional travel regulations and multicultural team dynamics.
Work Environment & Culture – The Disney Difference
Even though this role is remote, you’ll feel the pulse of Disney’s vibrant culture every day. Our values—Safety, Courtesy, Show, and Integrity—guide every interaction.
- Inclusivity: Disney celebrates diversity. All voices are heard, and every team member can bring their authentic self to work.
- Collaboration: You’ll partner with crew members, ship captains, and internal stakeholders in a supportive network that encourages knowledge sharing.
- Innovation: We invest in cutting‑edge travel technology and continuously seek smarter ways to deliver magical experiences.
- Work‑Life Balance: Flexible scheduling, remote work tools, and a results‑oriented mindset allow you to manage personal commitments while excelling professionally.
Application Process – Take the First Step
Ready to set sail on a rewarding career with Disney Cruise Line? Follow these steps:
- Prepare Your Resume: Highlight travel coordination experience, software proficiencies, and any cruise‑related accomplishments.
- Craft a Tailored Cover Letter: Share why you’re passionate about supporting crew members and how your skill set aligns with the responsibilities above.
- Submit Online: Click the “Apply To This Job” button below, upload your documents, and complete the brief questionnaire.
- Interview Stages: Expect a virtual screening with HR, followed by a technical interview focused on scenario‑based travel challenges, and a final meeting with the Crew Travel Manager.
- Onboarding: Once selected, you’ll receive a comprehensive onboarding plan, training on Disney’s travel platforms, and introductions to your fellow team members.
Join the Magic – Apply Today!
Even if you don’t meet every single requirement, we encourage you to apply. Disney believes that diverse perspectives fuel creativity and success. If you’re enthusiastic, eager to learn, and committed to delivering world‑class service, you could be the perfect fit for our crew travel family.
``` Apply for this job