**Experienced Customer Experience Agent – Remote, Phone, and Live Support**

Are you a customer-centric individual with a passion for delivering exceptional support? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Experience Agent to join our dynamic team. As a key member of our Commercial center Live Tasks group, you will be responsible for providing top-notch support to our partner vendors, clients, and dashers worldwide. **About blithequark** At blithequark, we're revolutionizing the way people think about food delivery and beyond. Our mission is to engage local economies and connect people with opportunity. We're a technology and operations company that's growing rapidly, and we're looking for talented individuals who share our passion for innovation and customer satisfaction. **Job Summary** As a Customer Experience Agent, you will be the face of blithequark, providing exceptional support to our customers through multiple channels, including inbound calls, chats, and messages. You will be responsible for resolving time-sensitive issues, such as payments, account questions, and driver issues, while maintaining a high level of professionalism and empathy. If you're a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we want to hear from you! **Key Responsibilities** * Handle three primary channels: Inbound Calls, Chats, and Messages for blithequark's partner vendors, clients, and dashers worldwide while maintaining a high level of expertise in each interaction. * Address time-sensitive issues, such as payments, account questions, driver issues, or investigations with impressive speed and accuracy. * Develop in-depth knowledge of blithequark's processes, systems, and resources, and use this knowledge to drive positive results. * Demonstrate exceptional interpersonal skills and relationship-building abilities. * Succeed at Quality! We strive to be the best Customer Experience Organization out there! **Essential Qualifications** * At least 1 year of experience in investigating customer issues using email, phone, and chat. * Fluent English language skills and excellent technical familiarity (typing speed of 40 WPM). * Experience in a high-speed customer support role and adaptability in a constantly evolving environment. * Excellent written communication skills – including flawless grammar, spelling, and the ability to write both formally and informally using blithequark's brand voice and tone. * A highly energetic and team-oriented individual who thrives in a collaborative work environment. * Excellent mechanical familiarity, including smartphone app navigation, computer software navigation, and the ability to use hotkeys for copy/paste, opening multiple tabs, and email. **Preferred Qualifications** * Experience in a customer-facing role with a focus on resolving complex issues. * Strong problem-solving skills and the ability to think creatively. * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong analytical and critical thinking skills. * Experience with customer relationship management (CRM) software and other technical tools. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong technical familiarity, including smartphone app navigation, computer software navigation, and the ability to use hotkeys for copy/paste, opening multiple tabs, and email. * Excellent written communication skills – including flawless grammar, spelling, and the ability to write both formally and informally using blithequark's brand voice and tone. * Strong customer service skills, with a focus on delivering exceptional support and resolving complex issues. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting our employees' growth and development. As a Customer Experience Agent, you'll have the opportunity to: * Develop in-depth knowledge of blithequark's processes, systems, and resources. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Collaborate with a dynamic team of professionals who share your passion for customer satisfaction. * Contribute to the growth and success of a rapidly expanding company. **Work Environment and Company Culture** At blithequark, we're proud of our inclusive and dynamic work environment. As a Customer Experience Agent, you'll have the opportunity to: * Work in a fast-paced, dynamic environment with multiple priorities and deadlines. * Collaborate with a diverse team of professionals who share your passion for customer satisfaction. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays. **Compensation, Perks, and Benefits** As a Customer Experience Agent at blithequark, you'll enjoy a competitive salary of $70-$80 per year, plus a comprehensive benefits package, including: * Medical, dental, and vision insurance. * Paid time off and holidays. * Ongoing training and development programs. * Opportunities for career growth and advancement. **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional support, we want to hear from you! To apply, please submit your application through our website, including: * A cover letter outlining your experience and qualifications. * A resume or CV. * Contact information for at least two professional references. We can't wait to hear from you! Apply Now! Apply for this job