Experienced Enterprise Customer Success Manager – Strategic Account Management and Customer Relationship Development for Secure Access Solutions

Introduction to blithequark

At blithequark, we are driven by a clear mission: Secure Access, Zero Trust. This guiding principle reflects our commitment to designing products and solutions that transform the way organizations manage privileged access across their critical infrastructure. By leading with Zero Trust Privileged Access Management (PAM), we empower our customers to achieve secure, dynamic, and fine-grained control over access to their most sensitive resources. Our focus on security has earned us an industry-leading 98% customer retention rate, a testament to our dedication to delivering exceptional solutions and building lasting relationships with our clients.

Our Culture and Values

When you join blithequark, you become part of a team committed to solving today’s security challenges with innovative technology and a customer-centric approach. Our values are the foundation of our culture and define who we are as a company. We embrace our mission, pursue mastery in everything we do, and win together as a team. These principles influence how we work as individuals and teams and what we look for in candidates who join us. If you’re looking for an environment where you can thrive, grow, and make a meaningful impact, you’re in the right place.

Job Overview

As an Enterprise Customer Success Manager at blithequark, you will play a pivotal role in ensuring our largest customers are set up for success from the start. Acting as the CEO of your current enterprise book of business, you will collaborate closely with our sales, sales engineering, support, and product teams to maximize the value our customers derive from our solutions. To achieve this, you must have a deep understanding of the problems our customers seek to solve, build consensus across teams, establish project plans, manage expectations, and deliver on our product’s promise. You will own the customer relationship and the long-term health of the account, serving as a strategic advisor and consultant to our customers.

Key Responsibilities

• Act as an advisor and consultant to our customers, providing strategic guidance and support to help them achieve their goals.
• Lead kickoff calls to determine customer requirements and goals, defining a deployment project plan to complete the rollout.
• Work directly with your technical counterpart to map customers’ objectives to concrete steps in the rollout plan, ensuring those steps are completed.
• Collaborate closely with our Support and Engineering teams to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify and avoid potential problems.
• Drive product adoption across the entire organization by learning customers’ goals and suggesting ways to help achieve them through process, product, and roadmap requests.
• Analyze customers’ environments on a regular basis, providing recommendations to maximize the value of blithequark’s solutions.
• Be the voice of the customer, helping to improve their experience across our Product, Support, and Engineering teams.
• Serve Fortune 500 and larger global enterprise accounts, owning the end-to-end success of your customers, including onboarding, adoption, revenue retention, growth, and renewal.
• Take ownership of the renewal process for your assigned accounts, ensuring long-term customer satisfaction and loyalty.

Requirements

• 8+ years of experience in an Account Management or Customer Success role for a product or service sold to cybersecurity technical teams.
• A consulting background is highly preferred, with a strong understanding of the cybersecurity landscape and the challenges faced by our customers.
• Tech-savvy with knowledge of cloud and PAM space, able to communicate complex technical concepts to both technical and non-technical stakeholders.
• Strong grounding in project management, including onboarding, implementation, and rollout, with the ability to manage large, complex projects while remaining calm under pressure.
• Sophisticated business sense, capable of differentiating symptoms from underlying causes and collaborating with technical teams to develop effective solutions.
• Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions.
• Demonstrated track record of managing challenging customers or situations, leading to successful outcomes and long-term customer satisfaction.
• Ability to build adoption and value frameworks for overall success with customers, ensuring they derive maximum value from blithequark’s solutions.

Skills and Competencies

• Excellent communication, interpersonal, and project management skills, with the ability to work effectively in a fast-paced, dynamic environment.
• Strong business acumen, with a deep understanding of the cybersecurity industry and the challenges faced by our customers.
• Ability to think strategically, analyzing complex problems and developing effective solutions that meet customers’ needs and drive business growth.
• Collaborative mindset, with a strong ability to work closely with cross-functional teams, including sales, engineering, and support.
• Results-driven, with a strong focus on delivering exceptional customer experiences and driving long-term customer satisfaction and loyalty.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As an Enterprise Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to help you get up to speed quickly and effectively.
• Ongoing training and development opportunities, including workshops, webinars, and conferences.
• Coaching and mentoring from experienced leaders and professionals in the field.
• Opportunities to take on new challenges and responsibilities, driving business growth and customer success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of trust, respect, and open communication, with a strong focus on collaboration and teamwork. As an Enterprise Customer Success Manager, you will be part of a close-knit team of professionals who are passionate about delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $170,000-190,000 + bonus + equity salary packages.
• Company-sponsored benefits, including medical, dental, and vision insurance (free to employees and dependents).
• 401K, HSA, FSA, short/long-term disability coverage, and life insurance.
• 6 weeks of combined accrued vacation + sick time.
• Volunteer days + standard holidays.
• 24 weeks paid parental leave for everyone + 1 month transition time back + childcare stipend for the first year.
• Generous monthly and annual stipend for internet + home office.

Conclusion

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for the Enterprise Customer Success Manager role at blithequark. With our commitment to secure access, zero trust, and exceptional customer experiences, we offer a unique and rewarding work environment that is perfect for those who are passionate about cybersecurity and customer success. Join our team today and take the first step towards a rewarding and challenging career with blithequark.